Refund policy

Inkling & Co – Return, Refund & Cancellation Policy

At Inkling & Co, all our products are thoughtfully curated DIY kits designed for a complete creative experience. 

1. Returns / Refunds

• All orders placed on Inkling & Co are final and non-refundable.
• We do not accept returns or exchanges once the order has been delivered.

2. Exceptions (Damaged / Wrong Product Only)

We only offer replacement (not refund) under the following conditions:

• You received a damaged product
• You received a wrong item

To be eligible:

• You must raise a request within 24 hours of delivery
• Share clear photos/videos of the issue
• Product must be unused and in original packaging

Once approved:

• We will ship a replacement at no additional cost

3. No Cancellation Policy

• Orders cannot be cancelled once placed
• In case of changes (address, etc.), write to us within 2–3 hours of placing the order

4. Non-Returnable Items

The following are strictly non-returnable:

• Opened DIY kits
• Used materials or partially completed kits
  
• Items purchased during sales or special offers

5. Shipping & Liability

• Inkling & Co is not responsible for delays caused by courier partners
• If a package is marked delivered but not received, customers must raise it with the courier
• In case of lost shipments, we will assist but resolution is subject to courier confirmation

6. Abuse & Fraud Protection

• We reserve the right to deny replacement requests in cases of:
  • Suspicious claims
  • Multiple repeated complaints
  • Evidence of product usage

7. Contact Us

For any issues, reach out to:
📧 support@inklingandco.com
(Include Order ID + issue details)